Frequently Asked Questions

Everything you need to know about buying and selling pre-owned electronics.

How do you ensure the quality of pre-owned devices?

Every device undergoes a rigorous 30-point inspection process by our certified technicians to ensure all hardware and software components are fully functional before being listed.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.

Do the devices come with a warranty?

Yes, all Gazelle certified devices include a standard 90-day limited warranty that covers any unforeseen hardware defects or malfunctions.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.

Are the devices unlocked for any carrier?

We sell both carrier-specific and factory-unlocked devices. Please check the product description for the specific 'Network' status to ensure compatibility with your provider.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.