Returns & Exchanges
At Gazelle, we stand by the quality of our certified pre-owned electronics with a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Initiate Your Return
Log into your Gazelle account and visit the 'Order History' section to select the item you wish to return and print your prepaid shipping label.
Prepare the Device
Ensure all personal data is wiped, factory reset the device, and remove any linked accounts such as iCloud or Google Factory Reset Protection.
Pack and Ship
Securely place the device and any included accessories in the original packaging, attach the prepaid label, and drop it off at any authorized shipping location.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing